Ticky – Support Ticketing System & Knowledge base

Description

Ticky ¨C Support Ticketing System & Knowledge base

Ticky is a self-hosted Support Ticketing and Knowledge base System with a very clean and simple user interface that will help you to manage your customers¡¯ support tickets and your online knowledge base in an efficient way.

Features

• Tickets Management
• Knowledge Base Management
• Customers and Employees Management
• Categories Management
• Knowledge base rating
• Knowledge base friendly URLs
• Knowledge base search
• Receive Email notifications on each new Ticket or Ticket reply
• Auto assign Tickets to available agents
• Manage Saved replies to quickly answer common tickets
• Search for Customers, Articles, Tickets and categories for admins
• Professional Design
• Rich Text Editor with upload image support
• Easy Installation and update
• High Performance
• And much more¡­

Requirements

• PHP version >= 7.4.0
• OPENSSL enabled
• mysqlnd enabled
• PDO enabled
• mbstring enabled
• enizer enabled
• xml enabled
• ctype enabled
• fileinfo enabled
• json enabled
• zip enabled
• bcmath enabled
• GD_library enabled
• iconv enabled
• exif enabled

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